The Medical Centre offers a range of medical services for travellers, staff and visitors to the airport. The Medical Centre is located on level 3 of International Terminal (T1). The Medical Centre can be contacted on 9667 4355.
Our Airport Ambassadors wear bright blue jackets to ensure they are easily identifiable and stand out.
Airport Ambassadors are located throughout T1 and T2, including at well-marked information desks:
T1 International – Departures Level
Between check-in counters “G” and “H” Opposite check-in counter “D”, near front terminal entrance Opposite SYD Airport Tax and Duty Free Store after immigration and security screening
T1 International – Arrivals Level
Opposite passenger exit A and B
The NSW International Student Welcome Desk is staffed by helpful students ready to answer questions and assist arriving students.
The Welcome Desk offers guides and maps with information on iPads and screens.
You’ll find the Welcome Desk at T1 International in the Arrivals Hall opposite passenger exit A.
We are currently open morning and evening, 7 days a week.
- Morning: 07:00am – 11:00am
- Evening: 17:00pm – 21:00pm
If you lost something in one of our terminals, visit our Lost Property page.
If your item wasn’t found at our terminals, it may have been found on an aircraft or on public transport. Here are some additional contact details to help you find your lost property.
Airlines – Contact your airline for lost and delayed baggage, or if you have left something on board an aircraft.
Baggage Handlers – Your airline may contract out the management of lost, delayed or damaged baggage to a ground handling agency.
Lost passports – Lost passports found within the terminals are handed over to the Australian Border Force. They can be contacted via 1300 561 330 or by visiting their website.
Sydney Trains – For any items left on the train.
Taxi – If you left something in a taxi, you should contact the relevant taxi company directly.
There are multiple lounges located at T1 International terminal, giving you the chance the sit back and relax before boarding your next flight.
If you require additional medical assistance* before, during or after your flight, Medical Travel Companions offer a comprehensive assistance service for passengers travelling through Sydney Airport.
Looking for a convenient place to meet while you’re travelling? Our modern meeting and conference rooms at T1 International are well equipped with a range of audio visual equipment to ensure your next meeting runs smoothly.
Kingsford Smith Suite: located landside on Level 3 of T1 International, above WH Smith, the Kingsford Smith Suite can be set up in a variety of configurations, and caters for up to 150 people seated or 200 standing. Please email us if you wish to make a booking.
Regus Express: also operates meeting rooms opposite Arrivals at T1 International. There are 11 rooms available, priced from $25 per hour. For more information, please visit the Regus website, email or phone +61 2 9304 4000.
Dedicated meeting points can be found at the following locations in the T1 International and T2 Domestic terminals;
|T1 International||Arrivals level between exit A and B|
|T2 Domestic||Arrivals level opposite baggage carousel 6|
There is various phone services and charging stations across T1 International.
With three runways, more than 300,000 aircraft movements a year and a wide range of aircraft arriving and departing each day, Sydney Airport is a great location for plane spotting.
Australia Post provides reliable and affordable postal, retail, financial and travel services. You’ll find the Australia Post Office Shop next to Airport Guardian Pharmacy at the T1 International before Customs.
A prayer room is located on Level 3 of International Terminal (T1) to accommodate the religious needs of travellers.
A second prayer room is located within the taxi holding area at T1 to service the requirements of all taxi drivers.
Shower facilities are available at the general check-in area near check-in counters A and K on the Departures level.
There are also shower facilities located airside (passenger only access) near Gate 31, Gate 51 and Gate 24 (male only) on the Departures level.
You will need to provide your own supplies for the use of the shower. These supplies may also be purchased at some of our retail outlets.
NSW legislation states it is an offence to smoke within four metres of a pedestrian entrance or exit of a public building. NSW Health Inspectors are responsible for enforcement and can issue $550 fines to people who do not comply with the law.
Smoking is not permitted inside the airport terminals.
To accommodate smokers, we provide designated smoking areas outside our terminals. If you are a smoker, we ask that you please ensure you use the designated smoking areas provided and do not smoke in the marked smoke-free areas.
There are no smoking areas for passengers transiting through T1 International.
Toilets are located throughout the International Terminal (T1).
There are two Tourist Refund Scheme (TRS) offices located at T1 International:
- Departures hall after security
- Arrivals hall, between Arrivals A and Arrivals B
Drinking water is available from the water fountains located throughout T1 International. The fountains are clearly sign-posted and located at most toilets where you are welcome to fill up your water bottles.