T1 International

Baggage storage by Smarte Carte

If you need particular baggage services including the storing of any items at the airport, Baggage Storage™ operated by Smarte Carte operate baggage storage, bag wrapping, bag weighing, online visa application, printing and faxing services at the one facility. Baggage Storage™ by Smartecarte is located towards the southern end of the Arrivals level of International Terminal (T1) opposite Blooming Trails (florist).

Contact: (02) 9667 0926

Free Wi-Fi

Free Wi-Fi is available throughout T1 International. Simply select “-FREE SYD WiFi-” from the list of available networks, answer the questions, read the terms and conditions and click “Proceed”. You will be shown a sponsored message then directed to a website.

This public access Wi-Fi service is not encrypted so please ensure services such as banking, e-mail and social networking sites have security such as SSL enabled.

Information desks

Our Airport Ambassadors wear bright blue jackets to ensure they are easily identifiable and stand out.

Airport Ambassadors are located throughout T1 and T2, including at well-marked information desks:

T1 International – Departures Level

Between check-in counters “G” and “H” Opposite check-in counter “D”, near front terminal entrance Opposite SYD Airport Tax and Duty Free Store after immigration and security screening

T1 International – Arrivals Level

Opposite passenger exit A and B

International Student Welcome Desk

The NSW International Student Welcome Desk is staffed by helpful students ready to answer questions and assist arriving students.

The Welcome Desk offers guides and maps with information on iPads and screens.

You’ll find the Welcome Desk at T1 International in the Arrivals Hall opposite passenger exit A.

Opening times

We are currently open morning and evening, 7 days a week.

  • Morning: 07:00am – 11:00am
  • Evening: 17:00pm – 21:00pm
Lost Property

If you lost something in one of our terminals, visit our Lost Property page.

If your item wasn’t found at our terminals, it may have been found on an aircraft or on public transport. Here are some additional contact details to help you find your lost property.

Airlines – Contact your airline for lost and delayed baggage, or if you have left something on board an aircraft.

Baggage Handlers – Your airline may contract out the management of lost, delayed or damaged baggage to a ground handling agency.

Lost passports – Lost passports found within the terminals are handed over to the Australian Border Force. They can be contacted via 1300 561 330 or by visiting their website.

Sydney Trains – For any items left on the train.

Taxi – If you left something in a taxi, you should contact the relevant taxi company directly.


There are multiple lounges located at T1 International terminal, giving you the chance the sit back and relax before boarding your next flight.

Medical centre

The Medical Centre offers a range of medical services for travellers, staff and visitors to the airport. The Medical Centre is located on level 3 of International Terminal (T1). The Medical Centre can be contacted on 9667 4355.

Medical Travel Companions

If you require additional medical assistance* before, during or after your flight, Medical Travel Companions offer a comprehensive assistance service for passengers travelling through Sydney Airport.

Meeting and conference rooms

Looking for a convenient place to meet while you’re travelling? Our modern meeting and conference rooms at T1 International are well equipped with a range of audio visual equipment to ensure your next meeting runs smoothly.

Kingsford Smith Suite: located landside on Level 3 of T1 International, above WH Smith, the Kingsford Smith Suite can be set up in a variety of configurations, and caters for up to 150 people seated or 200 standing. Please email us if you wish to make a booking.

Regus Express: also operates meeting rooms opposite Arrivals at T1 International. There are 11 rooms available, priced from $25 per hour. For more information, please visit the Regus website, email or phone +61 2 9304 4000.

Meeting point

Dedicated meeting points can be found at the following locations in the T1 International and T2 Domestic terminals;

T1 InternationalArrivals level between exit A and B
T2 DomesticArrivals level opposite baggage carousel 6
Phone and charging services

There is various phone services and charging stations across T1 International.

Plane spotting

With three runways, more than 300,000 aircraft movements a year and a wide range of aircraft arriving and departing each day, Sydney Airport is a great location for plane spotting.

Post Office

Australia Post provides reliable and affordable postal, retail, financial and travel services. You’ll find the Australia Post Office Shop next to Airport Guardian Pharmacy at the T1 International before Customs.

Prayer room

A prayer room is located on Level 3 of International Terminal (T1) to accommodate the religious needs of travellers.

A second prayer room is located within the taxi holding area at T1 to service the requirements of all taxi drivers.


Shower facilities are available at the general check-in area near check-in counters A and K on the Departures level.

There are also shower facilities located airside (passenger only access) near Gate 31, Gate 51 and Gate 24 (male only) on the Departures level.

You will need to provide your own supplies for the use of the shower. These supplies may also be purchased at some of our retail outlets.

Smoking areas

NSW legislation states it is an offence to smoke within four metres of a pedestrian entrance or exit of a public building. NSW Health Inspectors are responsible for enforcement and can issue $550 fines to people who do not comply with the law.

Smoking is not permitted inside the airport terminals.

To accommodate smokers, we provide designated smoking areas outside our terminals. If you are a smoker, we ask that you please ensure you use the designated smoking areas provided and do not smoke in the marked smoke-free areas.

There are no smoking areas for passengers transiting through T1 International.


Toilets are located throughout the International Terminal (T1).

Tourist Refund Scheme (TRS)

There are two Tourist Refund Scheme (TRS) offices located at T1 International:

  • Departures hall after security
  • Arrivals hall, between Arrivals A and Arrivals B
Water fountains

Drinking water is available from the water fountains located throughout T1 International. The fountains are clearly sign-posted and located at most toilets where you are welcome to fill up your water bottles.